SmallBizGenius Analysis
Ziffit, now known as World of Books, is a service that allows users to sell their used books. While many customers praise the easy process and free collection, recurring issues with missing books and reduced payouts raise concerns.
Category Breakdown
Scores based on analysis of 248 recent reviews
Ease of Use
8.5/10Many reviewers praise the Ziffit/World of Books platform for its user-friendliness, highlighting the easy scanning process, clear instructions, and convenient home collection service. For example, reviewers mention the website being 'easy to use' and the 'app is easy to use'.
40 reviews mention thisMissing Books/Reduced Payouts
3.0/10A recurring complaint is that Ziffit/World of Books claims to have not received all the books sent, resulting in reduced payouts. Reviewers state, 'I sent in 19 books and 'they' claim one was missing' and 'Stated a book was missing but this is not one we scanned.'
25 reviews mention thisPayment Speed
7.0/10Several reviewers mention the speed of payment as a positive aspect of the service. They report receiving payment quickly after the books are received and checked. For instance, one reviewer notes 'Fast service and payment sent' while another says 'Payment is quick too.'
15 reviews mention thisBook Condition/Rejection
4.0/10Some reviewers report that books in good condition were rejected due to alleged damage or quality issues. One reviewer says, 'not all at the agreed price and some were rejected because they said they were water damaged' and another states 'Every trade they claim items have not been received or have been rejected due to pages not being clean.'
12 reviews mention thisCustomer Service
3.5/10Several reviewers express frustration with the lack of accessible customer service, particularly the difficulty in contacting a real person to resolve issues. One reviewer states, 'it's very difficult to contact customer service' and another says 'I can't seem to talk to a real person about a shipment.'
8 reviews mention thisPricing/Value
5.0/10A number of reviewers feel that the prices offered for books are too low. They acknowledge the convenience of the service but wish for better compensation. For example, one reviewer says, 'the amount paid per book is woefully small compared with their selling price' and another notes 'Not the biggest prices, but I love knowing my old books will find a good home.'
10 reviews mention thisPros & Cons
What Customers Love
"Very easy way to sell books. Good that they are picked up from the house, very heavy to carry. Overall very good service, payment is usually very fast as soon as the books have been received and checked."
"You don't even need to worry about posting - this is all included, you simply pick a date and the courier will collect your books for free."
"App is easy to use. Simple to post and the transaction was concluded in a couple of weeks."
"All went well this time. Books collected kept informed. All books accepted and money paid quickly. Thank you."
"Not the biggest prices, but I love knowing my old books will find a good home. Easy process and a great idea — very happy!"
Common Complaints
"I sent in 19 books and 'they' claim one was missing. I know for a fact that all 19 books were in the box."
"Its good to give books another home although the amount paid per book is woefully small compared with their selling price."
"It was good. They did pay me for the books, but not all at the agreed price and some were rejected because they said they were water damaged."
"Firstly, it's very difficult to contact customer service- the website doesn't display any contact details apart from 'Live Chat' which is just AI."
"Valuation on receipt takes a long time, I have used other sites and payment done quickly."
Common Questions About Ziffit
Answers derived from customer review patterns
Is Ziffit/World of Books legit and trustworthy?
While the majority of reviewers report positive experiences with Ziffit/World of Books, a significant number raise concerns about discrepancies in the number of books received and subsequent reductions in payouts. Some reviewers suspect dishonest practices, while others attribute the issues to errors in processing. It's essential to carefully document the books sent and be prepared to address any discrepancies with customer service. While many find the service convenient, the risk of payment issues should be considered.
Based on 45 reviewsDoes Ziffit/World of Books have good customer service?
Customer service is a notable pain point for some Ziffit/World of Books users. Several reviewers express frustration with the difficulty in contacting a real person to resolve issues, noting that the primary contact method is through AI-powered chat. This can be problematic when dealing with complex issues like missing books or rejected items. While some customers may have positive experiences, the lack of readily available human support is a significant drawback.
Based on 8 reviewsIs Ziffit/World of Books worth it for small business?
For small businesses looking to dispose of a large number of books, Ziffit/World of Books offers a convenient solution with its free collection service. However, the low prices offered for books and the potential for payment discrepancies may not make it the most financially rewarding option. Businesses should weigh the convenience of the service against the potential for reduced payouts and consider alternative options like donating to charity or selling books individually.
Based on 15 reviewsWhat is the Ziffit/World of Books' condition assessment process like?
Ziffit/World of Books assesses the condition of books upon receipt, and some reviewers report that books are rejected due to alleged damage or quality issues. This can lead to reduced payouts, even if the books were believed to be in good condition when sent. It's important to be aware of the company's quality standards and to carefully inspect books before sending them in to minimize the risk of rejection.
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